Our iPower Promise is a simple commitment: every customer gets a device that works exactly as it should, is protected for a full year with the option to extend coverage, ships fast and free, and is backed by a knowledgeable team that knows Apple inside and out. These principles guide every order placed with iPowerResale.
At‑a‑Glance Highlights
- Open box devices are cosmetically indistinguishable from new, with no noticeable blemishes.
- All devices, in every cosmetic grade, are rigorously tested and guaranteed fully functional.
- Every purchase includes a 1‑year limited warranty, with the option to extend coverage on all eligible devices.
- Free 14‑day returns on undamaged items, so you have time to make sure your device is the right fit.
- Free 2‑day shipping on most orders within the continental U.S. (desktops and large displays ship free via ground).
- In‑stock orders placed before 2 p.m. Pacific Time on business days ship the same day, pending payment processing.
- Dedicated Service & Support from a team that works with Apple products all day, every day.
Like‑New Open Box Quality
The iPower Promise begins with a clear standard for condition. Open box devices are held to a “like‑new” cosmetic bar, meaning they are indistinguishable from new, guaranteed to be free of any cosmetic blemishes for a fresh‑out‑of‑the‑box feel. Open box inventory comes from returns and overstock that then go through detailed inspection and testing before being offered for sale.
Other cosmetic grades Grade A and Grade B may show varying levels of wear, but every device must still pass a full functionality check before it leaves the warehouse. That means every device is in working condition so you can choose the cosmetic condition that fits your budget without compromising how the device works. To learn more about grading, see our article Grade Breakdown: Open‑Box vs Grades A and B.
Fast, Free Shipping
Most orders within the continental U.S. qualify for free 2‑day shipping, combining savings with quick delivery. When an item is in stock and your order is placed before 2 p.m. Pacific Time on a business day, it is prepared for same‑day shipment, subject to payment processing, so it can arrive in just a couple of days.
For larger systems – iMacs, Studio Displays, and Mac Pros – shipping is still free within the continental U.S., but handled via ground services for safer transport of heavy, fragile equipment. All shipments are packed securely, and tracking details are provided so you can follow your device from the warehouse to your door.
1‑Year Warranty With Optional Extension
Each device sold under the iPower Promise includes a 1‑year limited warranty that covers defects in materials and workmanship under normal use. If a covered hardware issue appears within that period, iPowerResale will work with you on repair or replacement in line with the published warranty terms, so you can shop pre‑owned with confidence rather than uncertainty.
Warranty protection can be extended on all eligible devices to suit different needs and ownership timelines. Whether keeping a MacBook Pro for multiple cycles or just wanting extra peace of mind on an iPad or iPhone, you can select the coverage level that fits you. Learn more here – Limited Warranty & Extension.
Free 14‑Day Returns
Every purchase includes a 14‑day return window so you can make sure your device is the right fit for your workflow, space, and budget. If it is not quite what you expected, you can return eligible, undamaged items within 14 days of delivery for a refund in line with our return policy.
This short “test drive” period is designed to remove the risk from buying open box or pre‑owned: you can check performance, compatibility with your apps and accessories, and overall condition at your own pace. For full details and step‑by‑step instructions, see our Return Policy and Process article.
Dedicated Service & Support
The iPower Promise also means real people are available to help at every stage of your purchase. The Service & Support team specializes in Apple hardware and can answer questions about models, performance, and compatibility before you buy. After your device arrives, they can assist with basic troubleshooting, warranty questions, and next steps if something is not working as expected.
Support is available by phone, email, and chat, so it is easy to reach someone who understands both the products and the warranty policies. Whether you are setting up your first Mac or refreshing a studio full of machines, the goal is a straightforward, stress‑free experience from checkout through the life of your device.
How Our Perks Compare
The table below focuses on the four main pillars of the iPower Promise and how they typically differ from other Apple resellers.
| Area | iPowerResale (iPower Promise) | Typical other resellers |
|---|---|---|
| Quality | Open box devices are indistinguishable from new; all grades are fully tested and guaranteed functional. | Open box often “near‑new,” with minor visible wear more commonly allowed. |
| Warranty | 1‑year limited warranty on every device with optional extensions on eligible products. | Standard warranties often range from 90 days to 1 year; extended coverage may be limited or unavailable on some items. |
| Shipping | Free 2‑day shipping on most items in the continental U.S.; larger desktops and displays ship free via ground. In‑stock orders placed before 2 p.m. PT ship the same business day. | Free or low‑cost ground shipping is common; faster options usually cost extra and same‑day handling is not always guaranteed. |
| Support | Dedicated Apple‑focused team for pre‑sales questions, troubleshooting, and warranty guidance. | General refurbished electronics support; Apple expertise and responsiveness can vary by seller. |
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